Shipping within the United States: As usual (3-7 days)

Shipping to E.U. countries (without Ludou Ice RELXPods)*: As usual (7-10 days)

Shipping to other countries: Delayed from 30th January to 14th of February, 2019**

Live chat: Suspended from 4th February 2019 to 7th February 2019*

To report product issues: https://relxnow.myreturnscenter.com/ 

Other inquiries: Please email us at support@relxintl.com

We look forward to resuming normal operations for all services from 14th February onward and wish you a joyous Lunar New Year!

*Orders with Ludou Ice flavor packs will be shipped out from 14th February onward

**All dates and timings per UTC+8 Beijing time, per regular business hours